Gracias VRS is a Division of ASL Services Holdings LLC, an FCC Eligible VRS Provider

Archive for February, 2013

February 13th, 2013 Service Notice

Tuesday, February 12th, 2013

Our Valued Gracias Customers!

Early tomorrow morning on February 13th, 2013 we will be performing a routine update to our system in order to deliver the best possible product to our customers. The update will happen between 2:30 A.M. and 3:30 A.M. EST and should last approximately 10 minutes. It is our sincere desire to provide you with excellent service and we are grateful for your loyalty!

 

Friday, February 8th 2013 Update

Friday, February 8th, 2013

Gracias VRS experienced a brief service impairment on Thursday, February 7, 2013 between 7:57 PM and 8:31 Eastern Time. Information received from the Company’s platform provider indicates that there was an “H323 attack” consisting of a high volume of fraudulent calls directed to GraciasVRS’ relay services platform, rendering the Company’s H323 gateway incapable of processing calls. A number of other entities, not necessarily relay service providers, were similarly impacted according to the platform provider. Some 18 legitimate calls were determined to have been received during this time via the Company’s gateway, but could not be processed. Incoming calls to Gracias VRS’ platform that were not routed via the H323 gateway were unaffected. Public access to the H323 gateway was immediately restored following the attack and the Company’s platform provider is investigating the basis for the attack.

We thank you for your patience and understanding.

Gracias VRS
An FCC elegibible provider and a division of ASL Services Holdings, LLC