Gracias VRS is a Division of ASL Services Holdings LLC, an FCC Eligible VRS Provider

Archive for the ‘Gracias VRS News’ Category

Gracias VRS is Going Global!

Wednesday, March 20th, 2013

Gracias VRS, your premier Tri-Lingual provider of Video Relay Services, will soon change our name to Global VRS!

You will continue to receive the same incredible services in ASL, English and Spanish! But we feel the GLOBAL name better represents the all inclusive services that we provide to the diverse needs of our Deaf and hearing consumers! For more on what Global will represent, keep an eye out for our Global VRS Launch Commercial, “We Are Global!” coming soon!

Whether you use ASL, Spanish, or English GLOBAL represents the very best in VRS!

Please visit us at where you can register with us and download our premier VRS product GX-Pro on your PC or laptop! You can also use GX-Pro Mobile on the go by downloading our Android app from Google Play!

Follow us on Facebook and Twitter for the latest updates and services and so you can be there for the official launch of GLOBAL VRS!

Thank you to our loyal and new customers!

The Gracias VRS Team

Gracias VRS
“Your Global VRS Provider!”
An FCC Eligible VRS Provider


Thim Productions
Blanko Vlahov


Gracias VRS is Now Mobile!

Thursday, March 14th, 2013

Gracias is THRILLED to announce that we have gone mobile with our premier VRS product, GX-Pro! You can now download our mobile app GX-Pro Mobile from your Android device on Google Play. You will get our same great ASL, Spanish, and English interpreting service ON THE GO!

We recommend using GX-Pro Mobile on wi-fi so that you can get the best quality video experience possible. So what are you waiting for?! Download GX-Pro Mobile TODAY and check us out at home, the coffee shop, and the library, at work or at school!

Remember you can always download GX-Pro for your PC by going to and clicking Download GX-Pro Quality VRS without limits!

The release of our Android app is the first exciting announcement of the year, but there is MUCH more to come in 2013! Make sure that you are following us on Facebook and Twitter for the most current news and updates.

If you have any questions about our service or GX-Pro Mobile, please feel free to contact out Customer Support team at

 The Gracias VRS Team

Gracias VRS
“Your GLOBAL VRS Provider!”



Thursday, November 15th, 2012

One year ago today, Gracias VRS was granted provision certification from the FCC and became an eligible provider of VRS services. We are very proud of what we have accomplished in providing for the VRS needs of the Deaf/Hard of Hearing community and Latino and English speaking communities. We are very grateful and humbled by the support that our customers have given us over the last year and we look forward to serving your needs for many years to come! We welcome you to take part in our celebration by sharing your experiences you have had in using our service and interacting with our amazing interpreters by leaving a comment below.

Over the next year Gracias VRS will expand services to ensure we are continuing to meet the needs of all of our customers. Look for exciting new updates very soon!

We cannot thank you enough! HAPPY ANNIVERSARY GRACIAS VRS!


Gracias VRS Retro Party- ¡An Unforgettable Experience!

Friday, July 20th, 2012

The morning of June 29th, 2012 started in a very special manner. An unannounced T-Storm destroyed the electrical system in Puerto Rico leaving 85% percent of the population without power. Nevertheless the electrical system was repaired and the electricity came back. It was then that the Gracias Vrs Team started decorating the “Mayor’s Room” (Salon Alcalde) within the Coliseo Rubén Rodríguez in Bayamón.

The Staff

The Staff

At 5:30 pm the Deaf started arriving. There was so much enthusiasm and joy in the air. More than 110 people from the Deaf community attended the event. Gracias VRS Team was ready with food and refreshments for them as well as music and a Retro decoration of the room. Many started dancing and enjoying themselves to the rhythm of the music provided by the Municipality of Bayamón and it’s mayor, Ramón Luis Rivera.

People at the Dance Competition

People at the Dance Competition

The night started with a welcome message from Gilberto García Director of Asl Services Latino, followed by a message from our host, Mr. Amilcar López, Library Director and responsible to provide accessibility to people with Disabilities within the municipality of Bayamón. After his message the Gracias VRS Retro Raffle was started. Beautiful baskets were prepared full of goodies as gifts for the people at the party.

Dance Competition

Dance Competition

The moment everyone was expected arrived. The dance couples had their numbers and the judging panelwas ready and in position. the 15 dance couples started to dance and after 20 intense minutes of dancing the evaluating team picked the 5 finalist couples. It was extremely hard to reach a consensus among the judges because all the dance couple were so good. After a while the judges gave their verdict and chose the first, second and third position winners.

Dance Contest

Dance Contest

Before giving the winners their gifts, Mr. Martín Ortiz, Gracias VRS promoter talked to the people present about their experiences and excellent quality service that Gracias VRS provides. At that point the male partners of the dance couple got a special gift prepared for them and the female counterpart got beautiful baskets full of beauty, personal grooming, wines, chocolate and promo items courtesy of Gracias VRS.

Dance Winners

Winners of the dance competition. From left to right third,second and first price winners.

Again, another raffle took place while the judging panel got assembled to start the costume competition. Each person did a short presentation dance before the judges and the winner was chosen and a basket given to him. After the costume competition another basket was raffled. The people there continued sharing, eating and drinking the delicious fruit juice specially prepared for the occasion. At 10 p.m. the party ended as we thanked all the guests reminding them to use Gracias VRS and to be watching for other events and activities.


Gracias VRS Retro Party

Friday, June 15th, 2012

Flyer Con MapaYou are invited to our first Retro Party in Puerto Rico. Come dressed like the 50′s, 60′s or 70′s and enter the competition for best costume. We will also have our famous dance competition. There will be prizes awarded to first, second and third places in both categories, plus a raffle, gifts and much more. The entrance is free. Come and bring your Deaf friends with you to this wonderful event. The Retro Party will be held at the Ruben Rodríguez Coliseum, Salón Alcalde Room june 29th starting at 6:00 pm. There is parking available or you can come by train at stop “Deportivo”. Join us for this spectacular summer event powered by the one that is ALWAYS WITH YOU! GRACIAS VRS.


New Video News for the Deaf from Gracias VRS

Tuesday, June 5th, 2012

Gracias VRS is proud to present a few new videos for your viewing pleasure! Our first video is all about Emergency Kits, find out what yours should have in it and why you should have one! And our second video straight from the NAD is a call for your help, check it out!

Make Your Own Emergency Kit

Learn how to make your own Emergency Kit and be prepared!


FCC VRS Reform Rulemaking Needs Your Comments!

The Federal Communications Commission (FCC) has proposed new rules and asked for suggestions on how to improve Video Relay Services (VRS). The NAD first found out that the FCC was considering making reforms to VRS last summer. We have been working diligently along with other Consumer Groups representatives, to let the FCC know our concerns about possible changes to VRS and also improvements we would like to see. (Instructions on how to file at the bottom of the page).
The rulemaking has four key areas for reforms:

  • TRS Broadband Pilot Program (TRSBPP)
  • Better Technical Standards for VRS
  • Change from a Per-Minute to a Per-User Reimbursement System
  • Improvements to VRS Quality

Read more online on the website.


Want to know how to change the Language on your YouTube Closed Captions?

Youtube: Viewing Videos with Captions


DICAPTA: Making the Deaf “Hear” and the Blind “See”

Tuesday, May 29th, 2012

Gracias VRS supports the inclusion of Closed Captioning in Spanish and English and of Audio Descriptions in Spanish and English in all TV programming because we all are humans and as such, have the same rights to have access to information. Guaranteeing this right provides dignity and equality to the communities that benefit from these services. That is why DICAPTA has the “spotlight” this month. For more information on DICAPTA and their services please go to

We all love to go to the movies or watch them afterwards when they are available in DVD or in our favorite streaming equipment. Being able to see and listen what happens and what is being said is a “given” for the majority of people. But what happens when you cannot hear or understand what is being said or when you can hear what is being said but have no idea what things look like. This is the reality that faces 1 in 20 Americans who are Deaf or Hard of Hearing (According to the Survey of Income and Program Participation -SIPP), 10 million blind and visually impaired and more than 50,000 Deaf-Blind citizens in the United States. So how these human beings gain access to all the media that is available? Technology and hard working people is the answer.

Caption ScreenMany of us take for granted that a TV show or movie presented on TV will have captions but this was not a reality before the 1970’s. It was in 1971 that the first experiments were conducted to create what we call Closed Captions today. In 1972 another showing of this promising technology was done in Gallaudet College when they showed “The Mob Squad” (A Very famous TV series at the time) with captions. More recently in 1990, a law mandated that after 1993 all televisions with 13” or more had to have a decoder embedded on the TV. The captioning has allowed now for more than 30 years access for the Deaf and Hard of Hearing individuals to TV programming both live and pre-recorded. But what about the Deaf-Blind and the Blind and Visually impaired population. How can they “See” television? Audio Description is the answer.

Audio description refers to an additional narration track for blind and visually impaired consumers of visual media. It consists of a narrator talking through the presentation, describing what is happening on the screen during the natural pauses in the audio, and sometimes during dialogue if deemed necessary. The person that does the description translates the visual image in a way that is accessible to millions of individuals who otherwise lack full access to television and film.

Audio Description EditingBut what happens to the millions of Latino and Hispanic Deaf, hard of hearing, Blind and Visually Impaired and deaf-blind populations that live in the United States and watch channels that only speak Spanish?. They too have a right to accessibility and DICAPTA (formerly known as Closed Caption Latino) is one of the leading providers of Spanish Closed Captioned Services as well as Audio Description for this community. This fiscal year alone up to February 2012, DICAPTA provided more than 74 hours of Captioning and 285 of Video Description. Some of the channels that are benefited by this project are HITN, V/ME and TBS for FAMILY. The heart of DICAPTA is her CEO and President Mrs. Victoria Díaz Ruiz and her committed staff who spend countless hours making the Deaf “Hear” and the Blind “see” countless hours of tv programming funded in part by the Department of Education. DICAPTA also offers Real time dubbing, Remote Simultaneous translation, live on site translations and CART (Communication Access Real Time transcriptions) services. Right now DICAPTA is leading an effort to convince both the government and the privately owned TV channels that more hours of programming should be offered with Audio Descriptions both in English and in Spanish as it is not mandatory by law for the programming to have this service. The Deaf-blind and the Blind and Visually impaired population has a right to “see” television as everyone else but up to now it seems that the request has fallen on “deaf” ears.


Do you have problems with the Unemployment Compensation program?

Monday, April 9th, 2012

As of this past August, the state of Florida’s Unemployment Compensation (UC) program became completely automated. People can only apply online over the Internet and not by phone or with paper forms anymore. People have to take a skills test online and people have to report work search with five employers each week online. While the toll-free call centers still operate statewide, it is sometimes hard to get through to a live operator and they don’t offer much in the way of individualized assistance over the phone when you do get through. Additionally some people are being directed to visit One-Stop centers (or other Regional Workforce Boards such as Worksource) for in-person interactions with DOE where accommodations for computer access are rarely provided. Further, there seems to be no notice about how one would request such accommodations.

With so many people out of work, the UC program needs to operate at peak efficiency and accuracy. Putting everything online was supposed to make it easier and faster for clients, but unfortunately, as often happens, the agency did not think through how to provide individualized service to people with a need for an accommodation, including those with disabilities or an inability to read or understand English, Spanish, or Creole.

On behalf of a Miami non-profit, Florida Legal Services filed a federal administrative complaint against the Florida Department of Economic Opportunity (DEO), which runs the UC program. The complaint says the UC program discriminates against unemployment claimants’ civil rights because the online system is too difficult for applicants with disabilities or limited English proficiency to use. The complaint is being investigated by the U.S. Department of Labor.

If you know an individual who had difficulty interacting with the UC system after August 1, 2011, we would like you to contact us so we can let the Department of Labor know how the program affects actual people. You can reach us at:

Valory Greenfield, Florida Legal Services attorney
Phone 305-573-0092 ext. 205 (Voice only)


Cindy Huddleston, Florida Legal Services attorney
Phone 850-701-1814 (Voice only)

We are interested in your feedback even if the client has already been assisted and the problem has been resolved. Thanks for any information you can provide.

NOTE: The particular complaint we are working on does not address employer-related discrimination against persons with disabilities. For example, employer-related discrimination would be when an employer tells a job applicant “we don’t hire people in wheelchairs” or says “we have no ASL interpreter so we can not interview deaf people for jobs.” For employer-related discrimination, contact the Equal Employment Opportunity Commission (EEOC) at or the Florida Human Relations Commission at


Gracias VRS salutes WASLI

Wednesday, February 22nd, 2012

Gracias VRS salutes WASLI as the premier global association of interpreters world wide, united in the common bond of advancing the Sign Language interpreting profession and support of accessible communication between the Deaf and Hard of Hearing communities connecting with the hearing communities of the world. Join today and be member of the World of sign language interpreters in an amazing interchange of professional development, languages and cultures! Visit WASLI Online


Cozmo says: February is peak flu season!

Tuesday, February 21st, 2012

Alert, Alert February is considered peak time for Flu season!

Flu season is at it’s peak in February.

If you feel sick call your doctor to determine what is the best course of action for you.

People who catch the flu while having other chronic illnesses can develop life threatening complications and prevention is the best “cure”.

With this in mind, washing and or sanitizing your hands frequently and the spaces where you share at home and at work is the best line of defense to keep the flu away.

Also, The Center for Disease Control says that you should get vaccinated every year. Along with staying away from contact with people who already are sick due to influenza.

Finally, those who are sick need emotional support, so remember to keep your friends and family informed as well, so they can protect themselves from the Flu .

If anyone you know is already sick, provide them emotional support by calling or stopping to help make them feel better.

For more information about the Flu (influenza) check out:

Or call them at 1-800-CDC-INFO (800-232-4636)
TTY: (888) 232-6348
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